Questions and answers

No. We provide non-medical household help: groceries, cooking, errands, paperwork and company. We don’t provide personal care such as bathing, dressing or toileting, nursing, or help with medication.

If those needs come up, we’ll help you find the right support, such as Ontario Health atHome in Ottawa or your CLSC in Gatineau.

Older adults who live at home, are safe on their own between visits, and would like a hand with the week’s essentials. Visits are often arranged by adult children, including those who live out of town.

Yes. Visits, updates, invoices and paperwork are available in either language.

Ottawa’s central neighbourhoods and nearby suburbs, and the Hull, Aylmer and Gatineau sectors of Gatineau. If you’re not sure, send us your street and we’ll confirm.

Yes. Each client has one regular helper, at a regular day and time. If your helper is ever away, we’ll tell you in advance and reschedule rather than send a stranger.

We never handle cash. Usually we pick up your online grocery order, so nothing changes hands. Otherwise we use a small prepaid balance that we top up with your permission. Every purchase is billed at cost with a photo of the receipt.

No, we don’t drive clients or ride with them in a vehicle. We’re happy to book a taxi, an accessible transit trip or a volunteer driver program for you, and we can run the errand ourselves.

Your helper calls 911 first, then your emergency contact. Helpers are trained in first aid and CPR, but they won’t lift or move someone who has fallen; that’s a job for paramedics.

For most visits, yes. For errands, we can leave items at your door or put them away if you’ve given us access. With your written permission, we can use a lockbox for keys.

We’ll talk about it openly with you and, if you like, your family. If you need personal or health care, we’ll help you find it, and where appropriate we can keep helping with groceries and meals alongside it.

$62 per hour, or $45 per hour for a standing weekly visit, with a 2‑hour minimum. An errand run is $60 flat. Sales tax is extra, and purchases are billed at cost.

There’s a short service agreement that explains what we do and don’t do, prices and cancellations. There’s no minimum term: you can pause or stop anytime.

In Québec, if you’re 70 or older, the tax credit for home-support services for seniors can refund 40% of eligible expenses. We provide compliant receipts. In Ontario, household help generally isn’t eligible. Eligible veterans may be covered by Veterans Affairs Canada’s Veterans Independence Program.

Yes, and many do. The person receiving help must agree to the visits. If someone signs on their behalf, we’ll ask about their authority, such as a power of attorney in Ontario or a protection mandate in Québec.

Only what we need to help: contact details, your address and access instructions, preferences, dietary restrictions, and who should receive visit updates. We don’t collect medical information. See our privacy policy for details.